Frequently Asked Questions
What do get when I buy from UK-cigarettes.co.uk ?
We bring you the absolute best prices on the largest selection of leading Duty Free items you will find anywhere on the web, or retail. When you buy through us, you get the best luxury products, backed by attentive customer service, on call whenever you need them. Our #1 goal is to make our customers happy!
Why choose duty free?
Duty free buying gives you the best deals going! More affordable than retail, with all the best retail products, you can choose from all your favorite brands at a fraction of the retail cost.
Are these products the real thing?
Yes. Every item we sell is a100% genuine original, from the manufacturer.
How can you offer tobacco items at such great prices?
Tax free sales mean that you do not pay state, federal or excise tax – this translates into affordable brand name items at a fraction of the price you would pay retail! Additionally, all our products are purchased in bulk, making it possible for us to offer you truly amazing prices you won't find elsewhere!
What do you charge for tobacco shipments?
We ship cigarettes for FREE!
Is selling tobacco online actually legal?
Yes, it is. Additionally, all the items we sell are genuine, trademarked, and straight from the manufacturer. We follow all international postal regulations and standards, and only sell to buyers over 18-21 years of age (depending upon the state).
What are the minimum or maximum limits cigarette purchases?
There are no minimum or maximum purchase amounts. It is important to know the customs regulations in your country, as there may be additional customs taxes.
What are the payment options available?
You can pay using all major credit cards; E-Check; and bank wire transfers.
What's the policy regarding charge backs?
We do not accept charge backs. Should there be a problem, we will send a refund or reship the order. A customer who threatens to charge back will be banned from making future purchases on the site. We will also provide their credit card information to processing agencies.
Is it possible to follow my order status?
Yes, of course. Once your order is completed, we send a confirmation e-mail which provides you with a tracking number.
What method of shipment is used?
All items are shipped via registered mail, and you must sign upon delivery.
How long does it take to receive an order?
Without taking holidays and weekends into account, delivery can take from 10 to 21 days.
I received only one shipment and it doesn't contain all the items I ordered – where are the rest?
When you order more than one item, we send them in multiple packages. This is in order not to incur duty taxes which are charged on shipments that exceed international parameters. After the initial package arrives, it can take up to ten days for the rest to be delivered.
I e-mailed you but I received no reply – why?
Our customers are very important to us, and we reply to every message we receive. If after you complete the Contact Us form, you do not receive an email in reply, check that your ISP or e-mail client are not blocking the emails that we send you.
What should I do if I am charged duty tax when I go to pick up my order?
While this is not likely, if so, you can do several things:
Pay the tax and they will release your order.
Don't take the delivery. We will send a refund for the total cost when it returns to our warehouse.
You warrant that you are 18 years of age or over and have legal capacity to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You are responsible for using your credit card in accordance with your bank policies and procedures and any procurement regulations in a strict compliance with laws in force.